Feature directory · 7 entries
What Beacon actually ships
Every feature below is live in the product today. Click through for how it works and how it's configured.
all systems operational
FeatureSummaryStatusDocs
- Agentsv3.2.1Voice and chat roles. Prompts, languages, voices, rules, and the tools the agent is allowed to use. All configured per role.Voice and chat roles. Prompts, languages, voices, rules, and the tools the agent is allowed to use. All configured per role.GAOpen01 / 07
- Knowledge Basev2.8.0Upload PDFs and keep answers consistent. Beacon uses your documents to answer questions and reduce "let me check" moments.Upload PDFs and keep answers consistent. Beacon uses your documents to answer questions and reduce "let me check" moments.GAOpen02 / 07
- Functionsv4.1.0Connect Beacon to your systems. Define safe actions (lookups, bookings, updates) so Beacon can do work during a conversation.Connect Beacon to your systems. Define safe actions (lookups, bookings, updates) so Beacon can do work during a conversation.GAOpen03 / 07
- Leadsv2.4.0Every caller with business potential becomes a lead with temperature, urgency, interest and a recommended next step, moved through your pipeline.Every caller with business potential becomes a lead with temperature, urgency, interest and a recommended next step, moved through your pipeline.GAOpen04 / 07
- Analyticsv3.0.2Every call is analysed after it ends: summary, outcome, sentiment, an 8-point quality score per agent, peak hours and the questions your knowledge base couldn't answer.Every call is analysed after it ends: summary, outcome, sentiment, an 8-point quality score per agent, peak hours and the questions your knowledge base couldn't answer.GAOpen05 / 07
- Human hand-offv2.1.0Callers press 2 to reach a person. Your agents answer in the Agent Desk with a live transcript and AI-suggested answers.Callers press 2 to reach a person. Your agents answer in the Agent Desk with a live transcript and AI-suggested answers.GAOpen06 / 07
- Embedv1.6.3Add Beacon to your website with one snippet: a chat widget and a voice button.Add Beacon to your website with one snippet: a chat widget and a voice button.GAOpen07 / 07
7 features · 7 GAPricing →