Voice-first operations
Design agents with the right language, dialect, and tone so every call feels unmistakably on-brand.
Transform Your Customer Operations with Beacon AI
What is Beacon?
Beacon is an AI-powered voice assistant platform that revolutionizes customer interactions. Transform your business communication with intelligent voice agents that handle calls, answer questions, and engage with customers 24/7 in multiple languages and dialects.
Clarity you can act on
See volume, outcomes, and trends in one place so your team improves routing, scripts, and coverage.
Plugs into your stack
Connect calendars, CRMs, ticketing, and messaging so Beacon runs end-to-end workflows—not isolated chats.
Why Choose Beacon?
Real workflows that run end-to-end across voice and messaging, not just a chatbot.
VoiceMessaging
Customer Support & Troubleshooting
Answer policy, payments, and product questions instantly.
Triggers
Payment / promo code issuesProduct availability and policies
Actions
Identify issue and guide resolutionEscalate with order context when needed
Messaging
Order Status & Updates
Handle tracking, delivery ETAs, and returns without human intervention.
Triggers
Where is my order?Return / exchange requests
Actions
Fetch live status + ETAStart return flow or create an exception ticket
VoiceMessaging
Lead Qualification
Turn high-intent shoppers into qualified leads.
Triggers
Bulk / B2B inquiriesAsks about pricing, delivery, or availability
Actions
Ask 2–3 qualifying questionsCapture details and route to sales/support
Messaging
Automated Follow-ups
Recover missed inquiries and reduce cart abandonment.
Triggers
Unanswered chats or missed callsCustomer drops before checkout
Actions
Send a helpful follow-up messageOffer next steps (link, store hours, support)
Integrations
Seamlessly integrate with leading platforms across healthcare, hospitality, food delivery, and more. Beacon connects with your existing tools to automate what matters.
AI Support That Never Sleeps
This is the same chat experience your visitors get: fast answers, on-brand tone, and no queue. Try it yourself. Type a real question and see how Beacon responds.
01
Feels like a real conversation
Natural back-and-forth in the chat window, like messaging your best agent
02
Replies in seconds
No hold music. Answers appear as fast as you can read them.
03
Always on
24/7 coverage so late-night shoppers and global customers are never stuck
04
Speaks your language
Write in whatever language you use. Beacon replies in kind.
Meet the Team Behind Beacon
Key members and core contributors building Beacon AI, an AI customer-operations platform that’s live today.
SB
Shadi Barhouma
CEO
Leading product direction and execution across customers and deployments.
MS
Mohamad Shbaitah
CTO
Building the platform end-to-end: web app, APIs, infrastructure, and integrations.
FA
Fares Al Odat
Full‑Stack Developer
RA
Rana Alwahsh
AI Engineer
OK
Osama Khalil
Full‑Stack Developer
ZA
Ziad Altawil
Backend Developer
JA
Jood Al Maaroufi
AI Engineer
MA
Mohammad Aljonaidee
Data Engineer
AH
Ahmad Hawamdeh
Data Engineer
OA
Ousama Al Masri
Backend Developer
IM
Issa Mustafa
Backend Developer
SE
Saif Edeen Kharouf
Backend Developer
Share your information with us so we can reach out to you
info@beacon-ai.com
Amman, Jordan
Dubai, United Arab Emirates